Terms and Privacy Policy

Proficiency Bespoke are high-end luxury home transformation and creation specialists. Whether you are looking to build your own home, refine the one you’re in or expand outwards with a spacious extension or downwards to create a magnificent new basement level, our brilliant team are here to make it happen. HAMPSTEAD OFFICE: Proficiency Bespoke, 35 Fortune Green Road, Hampstead, London, NW6 1DU


A cookie is a small data or text file that is saved on your own computer. Information regarding your visit to a website is stored in this file. Cookies can be placed by Proficiency Bespoke as well as other parties.

When you visit our website, our web server will automatically recognise your IP address. For each visit, we store:

  • The domain names of other websites that you have consulted to reach our site;
  • All information regarding the pages on our site that you have visited.

We will use this information exclusively in order to be able to:

  • Improve the content and functionality of our website;
  • Measure the number of visits to our website.

This information shall not be passed on to other organisations for commercial purposes.


We only store and process personal data when you have voluntarily supplied us with it; such as by filling in a contact form. If we collect any other personal data, you will be informed in this privacy policy or on the respective web pages, of the intended purpose of use and, if necessary, asked for your consent to store and process the data. Your personal data will only be disclosed or otherwise transmitted if this is necessary to implement the contract, render our services, or if you have given your prior consent.

What information do we collect about you?

Information you give to us: In order to process your requests and orders, it is necessary to collect personal data from you. This includes, but is not limited to: your name, address, e-mail address, telephone number, credit/debit card information. We are unable to provide you with products and services if you do not provide certain information to us. You will also be asked to provide additional (non-mandatory) pieces of information such as your interests, preferences, age, gender, feedback, and survey responses so that we can better understand our customers. You can also choose to provide such information by posting on a forum, filling out a web form or when you communicate with us. We also obtain information about you that you have provided to our group companies where we have the appropriate permissions to do so or as otherwise authorised by applicable law.

How long do we keep your information?

We are required by law to keep certain information about our customers (such as financial and transaction related data) for seven years after they cease being customers for tax purposes.

Our data retention periods vary depending on the context of the services that we provide to you and our legal obligations. To determine the appropriate period for which we keep your data, we consider the amount, nature and sensitivity of your data, the potential risk or harm from unauthorised use or disclosure of your personal data, the purposes for which we process that data (and whether we can achieve those purposes through other means), and applicable legal requirements.

Security of personal data processing

The personal data collected and subsequently processed through our site are collected and stored under optimal security conditions. The operator has taken all appropriate processing security measures and will ensure the confidentiality of the personal data processed through the site.

Your Rights

You have certain rights in relation to the personal data we hold about you, which we detail below. Certain rights only apply in specific circumstances as set out in more detail below. We also set out how to exercise those rights. When you exercise your rights, we need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We will also contact you to ask you for further information in relation to your request to speed up our response.

You have the right to:

  • Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we could have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we are not always able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
  • Make a complaint at any time. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance by contacting us using the details provided in the How to contact us section below.

If you wish to exercise any of the rights set out above, please contact us using the details provided in the How to contact us section below.


Although most changes are likely to be minor, Proficiency may change its Privacy Policy from time to time, and in Proficiency's sole discretion. Proficiency encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


If you have any queries relating to this Privacy & Cookies Policy please contact us.

Email us:

Call us: 02080 760 196