This page discusses some of the queries that most of our clients frequently have concerning our services. If you can’t find the answers you’re looking for, please feel free to reach out and we shall address your concerns directly.

For how long have you been in this business?

Since its beginnings in 2011, Proficiency has always been a name synonymous with quality and craftsmanship, then in 2019, we launched our complete end-to-end tailored service for discerning clients with a more luxurious home in mind, and Proficiency Bespoke was established.

Read more about our story here.

How well do you comply with timelines and budgets?

Before we commence any project, a reasonable timeline and budget are stated in the contract which is signed by both parties. We always do our best to adhere to the set duration and budget. Unless something like adverse weather conditions or unplanned delays in the delivery of the materials leads to an extended duration of the project.

When and how does one make the payments?

Depending on the progress and the completion date included, the terms are clearly specified in the contract. After taking a deposit for the materials, the remaining payments are determined in advance. Once a predetermined part of the work is complete, partial payment is made(progress payments), and the remaining balance is cleared upon completion.

What of the permit requirements?

A permit may be necessary depending on the nature of your project or your location. In such a case, we shall obtain the permit, handle inspections, and also ensure that process and project are strictly built in accordance with the building regulations.

What questions should I ask my contractor?

These are some of the important questions you can ask your contractor: “For how long have you been in business?”, “Have you had a project similar to this one before, if yes, tell me about it?, “Does your business have insurance?”, “Who do you work with: do your employees do the work or do the sub-contractors handle the project?”

What about the materials?

The contract specifies all the essential materials. Sometimes it’s inevitable to have substitutions, but this is only made after your approval. For those items that you haven’t chosen like doorknobs or lighting fixtures, the cost spent on them shall be covered by a budget that’s determined in the contract.

What’s the change order?

This is a written statement that is signed by the client authorizing the contractor to do any additional work that wasn’t included in the original contract. It can also be written when the contractor comes across any unprecedented problems or issues. The client should sign it before the additional work is started and the amount should be cleared once the project is finalized.
"£5000 000 - £1 5000 000
Company Nr: 12247911